https://jobs.co.uk/job/service-desk-manager-turnerfox-recruitment--3d3ec186-15d0-4f9d-b1f7-cfff7c163525 RSS feed for Service Desk Manager at TurnerFox Recruitment. en-gb Sun, 04 Oct 2026 03:04:53 GMT https://jobs.co.uk/job/service-desk-manager-turnerfox-recruitment--3d3ec186-15d0-4f9d-b1f7-cfff7c163525 https://jobs.co.uk/job/service-desk-manager-turnerfox-recruitment--3d3ec186-15d0-4f9d-b1f7-cfff7c163525 Fri, 02 Oct 2026 23:00:00 GMT Location: Derby | Salary: Negotiable | Type: Permanent | Service Desk Manager Location: Derby Salary: Competitive, dependent on experience Hours: Full-time -Hybrid We are recruiting an experienced Service Desk Manager to lead and develop a busy customer-focused support team within a growing organisation. IT industry experience is not essential. We are looking for a strong people manager with experience leading a service desk, helpdesk, customer support or similar service-based team. The Role Lead, motivate and develop a customer-focused support team Manage workloads, resources and day-to-day service delivery Monitor KPIs, service levels and team performance Act as an escalation point for customer and service issues Coach team members and support their ongoing development Build strong relationships with customers and internal stakeholders Review processes and identify opportunities to improve service and efficiency Use performance data and customer feedback to drive improvements Support recruitment and onboarding of new team members Work closely with other departments to resolve issues effectively About You Previous experience managing a service desk, helpdesk, customer support or service delivery team Strong people... Permanent