https://jobs.co.uk/job/service-desk-manager-triumph-consultants-ltd--6f85b093-3f56-4e59-abc8-10c519973bcd RSS feed for Service Desk Manager at Triumph Consultants Ltd. en-gb Fri, 07 Aug 2026 20:26:32 GMT https://jobs.co.uk/job/service-desk-manager-triumph-consultants-ltd--6f85b093-3f56-4e59-abc8-10c519973bcd https://jobs.co.uk/job/service-desk-manager-triumph-consultants-ltd--6f85b093-3f56-4e59-abc8-10c519973bcd Fri, 07 Aug 2026 11:52:55 GMT Location: Chichester | Salary: 25.00-25.00 Hourly | Type: Contract | Triumph Consultants are looking for a Service Desk Manager to lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams. Contract is for 7 months in Chichester.Hybrid working once training is completeKey requirements: Significant experience managing Service Desk, IT Operations or Technical Support teams in a customer-facing environment. Strong leadership, people management and service management skills. Experience managing service performance, workforce planning, incident management, service requests and knowledge management within an ITIL-based environment. Experience using ITSM platforms such as Halo, ServiceNow, Ivanti or equivalent. Key responsibilities Lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams. Accountable for service quality, customer experience, workforce planning, rota management, service performance, incident management, service request management and knowledge management. Work collaboratively with technical teams, resolver groups and third-party suppliers to ensure effective service delivery and continual service improvement. Support major inc... Contract