https://jobs.co.uk/job/service-desk-manager-spectrum-it-recruitment--5cc23fee-f4c2-40da-8336-2d9e70a7dce0 RSS feed for Service Desk Manager at Spectrum IT Recruitment. en-gb Tue, 16 Jun 2026 20:12:15 GMT https://jobs.co.uk/job/service-desk-manager-spectrum-it-recruitment--5cc23fee-f4c2-40da-8336-2d9e70a7dce0 https://jobs.co.uk/job/service-desk-manager-spectrum-it-recruitment--5cc23fee-f4c2-40da-8336-2d9e70a7dce0 Mon, 15 Jun 2026 23:00:00 GMT Location: Woking | Salary: £50000 - £60000/annum | Type: Permanent | We are seeking an experienced Service Desk Manager to lead and develop a high-performing IT service desk function. This role is responsible for ensuring efficient service delivery, driving operational excellence, managing client relationships, and building scalable processes that support business growth. The successful candidate will oversee service desk operations, ticket management, team performance, service quality, documentation standards, and continuous improvement initiatives. Acting as a key escalation point, they will ensure clients receive consistent, proactive communication and exceptional service while maintaining strong operational controls and commercial awareness. Key responsibilities include: Leading and developing a service desk team to achieve high performance and accountability. Managing ticket flow, prioritisation, workload distribution, and service standards. Building strong client relationships and acting as a trusted operational contact. Monitoring service performance, SLAs, utilisation, and reporting on key metrics. Driving process improvement, documentation quality, and operational maturity. Identifying trends, risks, and opportunities to improve se... Permanent