https://jobs.co.uk/job/service-desk-manager-southern-water--9c831bf8-ca6c-4f19-a3fb-57451693f009 RSS feed for Service Desk Manager at Southern Water. en-gb Sun, 28 Jun 2026 19:26:57 GMT https://jobs.co.uk/job/service-desk-manager-southern-water--9c831bf8-ca6c-4f19-a3fb-57451693f009 https://jobs.co.uk/job/service-desk-manager-southern-water--9c831bf8-ca6c-4f19-a3fb-57451693f009 Sun, 28 Jun 2026 11:51:26 GMT Location: Worthing | Salary: 55000.00-55000.00 Annual | Type: Permanent | Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office)Contract Type: Permanent Hours: 37Salary: From £55k based on skills and experienceAbout the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the ''on call'' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of ... Permanent