https://jobs.co.uk/job/service-desk-manager-service-desk-team-leader-prize-placements--9a5dfedd-c84f-42d8-9534-b44ec0b06301 RSS feed for Service Desk Manager / Service Desk Team Leader at Prize Placements. en-gb Wed, 17 Jun 2026 18:59:06 GMT https://jobs.co.uk/job/service-desk-manager-service-desk-team-leader-prize-placements--9a5dfedd-c84f-42d8-9534-b44ec0b06301 https://jobs.co.uk/job/service-desk-manager-service-desk-team-leader-prize-placements--9a5dfedd-c84f-42d8-9534-b44ec0b06301 Tue, 16 Jun 2026 23:00:00 GMT Location: Kings Langley | Salary: £55000 - £65000/annum Excellent Benefits / Hybrid | Type: Permanent | Service Desk Manager / Service Desk Team Leader - -60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. Salary: -60,000 - -65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. The Service Desk specialist will be responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous ... Permanent