https://jobs.co.uk/job/service-desk-manager-rise-technical-recruitment--f618d735-027d-47b0-a02d-82531bb66ba4 RSS feed for Service Desk Manager at Rise Technical Recruitment. en-gb Wed, 22 Jul 2026 18:17:21 GMT https://jobs.co.uk/job/service-desk-manager-rise-technical-recruitment--f618d735-027d-47b0-a02d-82531bb66ba4 https://jobs.co.uk/job/service-desk-manager-rise-technical-recruitment--f618d735-027d-47b0-a02d-82531bb66ba4 Tue, 21 Jul 2026 23:00:00 GMT Location: London | Salary: £50000 - £65000/annum Holiday + Pension | Type: Permanent | Service Desk Manager London - (4 days On-site, Friday WFH) -50,000 - -65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation. The ideal candidate will have previous experience managing a service desk within an MSP environ... Permanent