Service Desk Manager | Permanent | Portsmouth | £52,000 Location: Portsmouth 5 days on-site (Mon-Fri) Salary: Up to £52,000 DOE As a Service Desk Manager with our Managed Service Provider client, you''ll be at the heart of IT operations, leading a dedicated team to provide world-class support to a large financial service customer of theirs. You''ll shape the future of the service desk, champion continuous improvement, and ensure every interaction leaves a lasting positive impact. This is your chance to make a real difference, working on-site with a collaborative and innovative team. What You''ll Do: Lead with Impact: Inspire, mentor, and manage a Service Desk team, fostering a high-performance culture that drives excellence. Deliver Exceptional Service: Oversee daily operations, ensuring incidents and service requests are resolved swiftly, meeting SLAs and exceeding customer expectations. Solve Problems Like a Pro: Tackle incidents, identify root causes, and implement long-term solutions to keep systems running smoothly. Champion Customer Success: Be the go-to escalation point, building strong relationships with stakeholders and ensuring top-tier satisfaction. Innovate and Improve: Leverage ITIL best practices and cutting-edge tools like ServiceNow to streamline processes, boost efficiency, and enhance first-contact resolution. Drive Insights: Use data-driven analytics to monitor performance, report trends, and spearhead initiatives that take our service desk to the ..... full job details .....