https://jobs.co.uk/job/service-desk-manager-office-angels--739baea0-83a1-4d10-af59-319eef67babe RSS feed for Service Desk Manager at Office Angels. en-gb Sun, 20 Sep 2026 22:55:42 GMT https://jobs.co.uk/job/service-desk-manager-office-angels--739baea0-83a1-4d10-af59-319eef67babe https://jobs.co.uk/job/service-desk-manager-office-angels--739baea0-83a1-4d10-af59-319eef67babe Sat, 19 Sep 2026 11:53:19 GMT Location: Chelmsford | Salary: 40000.00-40000.00 Annual | Type: Permanent | Customer Service ManagerChelmsford, Essex 40,000 - 45,000 per annum40 hours per week (Flexible) An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience. What you will be doing:Overseeing and coordinating day to day service operationsManaging a team of 5 customer service advisorsManaging workloads, schedules, and performance to maximise efficiencyConducting reviews, and regular one to one meetingsProviding coaching and training where neededDealing with escalated requests and complaintsActing as a key link between teams to ensure seamless communicationIdentifying areas for improvement and implementing positive changeAbout you:Previous experience in a Service Manager, Operations, or Planning roleA confident decision maker who thrives in a fast paced environmentProven ability to implement ch... Permanent