Service Desk Manager

Responsibilities Act as the main point of contact for the contract, coordinating service desk activity across clients, engineers, subcontractors and internal stakeholders. Coordinate the day-to-day operations of the engineering team and ensure engineers are clear on their schedules, locations and job requirements. Plan, track and document all planned preventative maintenance activities. Ensure all PPM works are scheduled within required service windows and that missed services are logged and recovery plans are implemented. Coordinate reactive callouts, organise attendance, support resolution within contract SLAs and provide clear updates to customers. Take ownership of reporting and document control, including exporting, editing, checking and saving service reports in the correct internal and external folders or portals. Review service report content and flag incomplete information, incorrect terminology or missing detail to the relevant engineer or Operations Manager. Keep planners, trackers and booking systems up to date, including PPM planners, HIU planners and other contract trackers. Support quotation administration by reviewing requests, preparing quotations, progressing approvals and coordinating remedial works. Take responsibility for materials and tooling acquisition, including purchase order support and order tracking. Support the RAMS process by reviewing submissions, chasing subcontractor documentation and ensuring records are filed correctly. Review GRNs, ..... full job details .....