https://jobs.co.uk/job/service-desk-manager-information-technology-i-jobs--a247c322-c067-48ed-8d7c-83e9fe2e77ed RSS feed for Service Desk Manager (Information Technology) at i-Jobs. en-gb Fri, 07 Aug 2026 21:46:25 GMT https://jobs.co.uk/job/service-desk-manager-information-technology-i-jobs--a247c322-c067-48ed-8d7c-83e9fe2e77ed https://jobs.co.uk/job/service-desk-manager-information-technology-i-jobs--a247c322-c067-48ed-8d7c-83e9fe2e77ed Thu, 06 Aug 2026 23:00:00 GMT Location: Chichester | Salary: Negotiable | Type: Contract | Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September 2026 – 31 March 2027 Working Hours 37 hours per week, Monday to Friday, 09:00 – 17:00 Pay Rate £33.26 per hour Job Reference (phone number removed) Job Responsibilities Manage the day-to-day operations of the IT Service Desk. Lead and support the Service Desk team to deliver effective IT support. Ensure service requests and incidents are handled within agreed service levels. Monitor service performance and identify areas for improvement. Maintain strong communication with internal teams, stakeholders, and service users. Support the implementation of IT service improvements and processes. Ensure accurate reporting and documentation of service desk activities. Promote good customer service practices across IT support functions. Person Specification Must-Have Requirements Proven experience managing or leading an IT Service Desk function. Strong knowledge of IT service management processes. Experience handling incidents, requests, and service performance reporting. Ability to lead, motivate, and... Contract