https://jobs.co.uk/job/service-desk-manager-hays-specialist-recruitment-limited--d5b3683d-a2d8-471d-aeed-f96d22ad0158 RSS feed for Service Desk Manager at Hays Specialist Recruitment Limited. en-gb Wed, 01 Jul 2026 15:08:22 GMT https://jobs.co.uk/job/service-desk-manager-hays-specialist-recruitment-limited--d5b3683d-a2d8-471d-aeed-f96d22ad0158 https://jobs.co.uk/job/service-desk-manager-hays-specialist-recruitment-limited--d5b3683d-a2d8-471d-aeed-f96d22ad0158 Wed, 01 Jul 2026 11:52:19 GMT Location: Ashton-under-lyne | Salary: 52000.00-52000.00 Annual | Type: Permanent | Your new companyA forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement.Your new roleAs Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships.What you''ll need to succeedProven experience in a Service Desk Manager or IT Support leadership roleStrong knowledge of IT service management principles (ITIL desirable)Demonstrated ability to manage and develop high-performing teamsExcellent stakeholder management and communication skillsA proactive approach to service improvement and problem-solvingDriving Licence and ability to travel to another site in Greater Manchester as requiredWhat you''ll get in returnCompetitive salary of £52,022 - £57,187 per annum£5,052 car allowanceHybrid working (2-3 days a w... Permanent