https://jobs.co.uk/job/service-desk-manager-gleeson-recruitment-group--ec01b3a3-f29a-46e8-9234-6d4124cfe131 RSS feed for Service Desk Manager at Gleeson Recruitment Group. en-gb Thu, 24 Sep 2026 20:36:28 GMT https://jobs.co.uk/job/service-desk-manager-gleeson-recruitment-group--ec01b3a3-f29a-46e8-9234-6d4124cfe131 https://jobs.co.uk/job/service-desk-manager-gleeson-recruitment-group--ec01b3a3-f29a-46e8-9234-6d4124cfe131 Wed, 23 Sep 2026 23:00:00 GMT Location: Derbyshire | Salary: Negotiable | Type: Permanent | Service Desk Manager Derbyshire| Hybrid - 3 days onsite | We''re recruiting exclusively for a Service Desk Manager to join a large, established technology function supporting approximately 4,000 users across 370 sites globally. You will lead a team of seven across the Service Desk, taking ownership of day-to-day service performance while helping shape how the function develops as the business continues to grow. This is more than a role focused on ticket queues and SLAs. The business has expanded quickly, creating a genuine opportunity for someone to come in, review existing ways of working and help define best practice, processes and service standards across the function. The role You''ll lead a mixed-capability team, creating a high performing, customer focused environment while developing the technical capability of the team. You''ll oversee Service Desk operations, ensuring incidents and requests are appropriately prioritised and resolved in line with agreed SLAs, while using service performance data, user feedback and first-time-fix rates to identify opportunities for improvement. You''ll also play an important role during high priority incidents, coordinating Ser... Permanent