https://jobs.co.uk/job/service-desk-manager-gleeson-recruitment-group--2abbd4a6-1822-44d4-94fa-26408c81fb67 RSS feed for Service Desk Manager at Gleeson Recruitment Group. en-gb Fri, 25 Sep 2026 21:14:59 GMT https://jobs.co.uk/job/service-desk-manager-gleeson-recruitment-group--2abbd4a6-1822-44d4-94fa-26408c81fb67 https://jobs.co.uk/job/service-desk-manager-gleeson-recruitment-group--2abbd4a6-1822-44d4-94fa-26408c81fb67 Fri, 25 Sep 2026 11:52:13 GMT Location: Derbyshire | Salary: 10000-500000 Annual | Type: Permanent | Service Desk ManagerDerbyshire Hybrid - 3 days onsite We''re recruiting exclusively for a Service Desk Manager to join a large, established technology function supporting approximately 4,000 users across 370 sites globally.You will lead a team of seven across the Service Desk, taking ownership of day-to-day service performance while helping shape how the function develops as the business continues to grow.This is more than a role focused on ticket queues and SLAs. The business has expanded quickly, creating a genuine opportunity for someone to come in, review existing ways of working and help define best practice, processes and service standards across the function.The roleYou''ll lead a mixed-capability team, creating a high performing, customer focused environment while developing the technical capability of the team.You''ll oversee Service Desk operations, ensuring incidents and requests are appropriately prioritised and resolved in line with agreed SLAs, while using service performance data, user feedback and first-time-fix rates to identify opportunities for improvement.You''ll also play an important role during high priority incidents, coordinating Service Desk activity, mana... Permanent