https://jobs.co.uk/job/service-desk-manager-evolve-business-group--96750243-e250-4e13-9f3f-b03471e3e38e RSS feed for Service Desk Manager at Evolve Business Group. en-gb Wed, 27 May 2026 18:09:42 GMT https://jobs.co.uk/job/service-desk-manager-evolve-business-group--96750243-e250-4e13-9f3f-b03471e3e38e https://jobs.co.uk/job/service-desk-manager-evolve-business-group--96750243-e250-4e13-9f3f-b03471e3e38e Tue, 26 May 2026 23:00:00 GMT Location: Wigan | Salary: £48000 - £50000/annum | Type: Permanent | Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.- Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations,-maintaining-service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.- Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service perform... Permanent