https://jobs.co.uk/job/service-desk-manager-ecs-resource-group-ltd--e74fd9da-1024-40d8-bc4e-1159de9a4ebc RSS feed for Service Desk Manager at ECS Resource Group Ltd. en-gb Tue, 26 May 2026 16:19:53 GMT https://jobs.co.uk/job/service-desk-manager-ecs-resource-group-ltd--e74fd9da-1024-40d8-bc4e-1159de9a4ebc https://jobs.co.uk/job/service-desk-manager-ecs-resource-group-ltd--e74fd9da-1024-40d8-bc4e-1159de9a4ebc Tue, 19 May 2026 11:53:05 GMT Location: Shirley | Salary: 40000.00-40000.00 Annual | Type: Permanent | Service Desk ManagerSolihull (4 days onsite, 1 day WFH) 45,000We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull.The RoleYou''ll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you''ll combine technical knowledge with people management to drive team success.Key responsibilities include:Managing day-to-day service desk operations and team performanceMonitoring SLAs, KPIs, and overall service delivery through reporting toolsActing as an escalation point for technical and client issuesSupporting and mentoring team members to improve performance and capabilityDriving a strong, process-led approach to service deliveryPrioritising workloads and ensuring tickets are handled efficientlyCollaborating with internal teams to ensure seamless supportAbout YouMinimum 5 years'' Service Desk Management experienceStrong technical support background is essentialProven experience leading and supporting service desk teamsStrong understanding of SLA/KPI-driven environmentsA team player with a hands-o... Permanent