https://jobs.co.uk/job/service-desk-manager-ecs-resource-group-ltd--1dcfc1e1-f2a3-47c0-93cb-d32ffb97291a RSS feed for Service Desk Manager at ECS Resource Group Ltd. en-gb Tue, 26 May 2026 20:33:51 GMT https://jobs.co.uk/job/service-desk-manager-ecs-resource-group-ltd--1dcfc1e1-f2a3-47c0-93cb-d32ffb97291a https://jobs.co.uk/job/service-desk-manager-ecs-resource-group-ltd--1dcfc1e1-f2a3-47c0-93cb-d32ffb97291a Sun, 17 May 2026 23:00:00 GMT Location: Solihull | Salary: £40000 - £45000/annum | Type: Permanent | Service Desk Manager Solihull (4 days onsite, 1 day WFH) -45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You''ll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you''ll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service delivery through reporting tools Acting as an escalation point for technical and client issues Supporting and mentoring team members to improve performance and capability Driving a strong, process-led approach to service delivery Prioritising workloads and ensuring tickets are handled efficiently Collaborating with internal teams to ensure seamless support About You Minimum 5 years'' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven en... Permanent