https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--c421891e-0016-41ec-9cec-b988f159d6ab RSS feed for Service Desk Manager at Context Recruitment Limited. en-gb Wed, 17 Jun 2026 16:48:35 GMT https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--c421891e-0016-41ec-9cec-b988f159d6ab https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--c421891e-0016-41ec-9cec-b988f159d6ab Wed, 17 Jun 2026 11:51:28 GMT Location: London | Salary: 500.00-500.00 Daily | Type: Contract | Service Desk ManagerLondon£500-£600 per day (outside IR35)A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment.This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues.Key Responsibilities Lead and develop the Service Desk team, promoting a customer-focused culture Manage service desk performance, workloads, KPIs and service levels Act as the escalation point for major incidents and service issues Drive improvements across incident, request and problem management processes Produce regular service reporting and performance metrics for stakeholders Coordinate support activities across operational sites and corporate functions Manage relationships with third-party suppliers and support partners Ensure service documentation, knowledge articles and operational procedures remain currentExperience Required Proven experience managing an IT Service Desk within a complex, multi-site environment Strong... Contract