https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--4d2ae60d-753f-4547-b17d-8633632ffa73 RSS feed for Service Desk Manager at Context Recruitment Limited. en-gb Fri, 07 Aug 2026 16:33:04 GMT https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--4d2ae60d-753f-4547-b17d-8633632ffa73 https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--4d2ae60d-753f-4547-b17d-8633632ffa73 Fri, 07 Aug 2026 11:52:24 GMT Location: London | Salary: 50000.00-50000.00 Annual | Type: Permanent | Service Desk Manager - Managed Services ProviderLocation: Hybrid / LondonSalary: Up to 60,000, depending on experienceA growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation.The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction.The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement.Key Responsibilities:Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers.Owning end-to-end service delivery, ensuring SLAs, KPIs, and cont... Permanent