https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--32dca021-ef51-4bbd-9708-692f77c65a38 RSS feed for Service Desk Manager at Context Recruitment Limited. en-gb Tue, 23 Jun 2026 20:55:09 GMT https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--32dca021-ef51-4bbd-9708-692f77c65a38 https://jobs.co.uk/job/service-desk-manager-context-recruitment-limited--32dca021-ef51-4bbd-9708-692f77c65a38 Tue, 23 Jun 2026 11:51:36 GMT Location: London | Salary: 500.00-500.00 Daily | Type: Contract | Service Desk ManagerLondon (hybrid)6 month contract (Outside IR35) £500 - £600 p/dA well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment.Supporting a diverse user base across office, remote and site locations, you''ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams.Key Responsibilities:Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first cultureAct as the senior escalation point for major incidents and complex technical issuesOwn end-to-end incident, request, problem and change management aligned to ITIL best practicesOversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantityProduce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadershipDrive continuous improvement through root cause analysis, gap analysis and service optimisation initiativesCoordinate service desk involvement in p... Contract