https://jobs.co.uk/job/service-desk-manager-context-recruitment--68d50550-e878-4f05-89c7-e87de17a6366 RSS feed for Service Desk Manager at Context Recruitment. en-gb Tue, 16 Jun 2026 14:29:03 GMT https://jobs.co.uk/job/service-desk-manager-context-recruitment--68d50550-e878-4f05-89c7-e87de17a6366 https://jobs.co.uk/job/service-desk-manager-context-recruitment--68d50550-e878-4f05-89c7-e87de17a6366 Tue, 16 Jun 2026 11:52:29 GMT Location: London | Salary: 10000-500000 Daily | Type: Contract | Service Desk ManagerLondon£500-£600 per day (outside IR35)A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment.This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues.Key Responsibilities* Lead and develop the Service Desk team, promoting a customer-focused culture* Manage service desk performance, workloads, KPIs and service levels* Act as the escalation point for major incidents and service issues* Drive improvements across incident, request and problem management processes* Produce regular service reporting and performance metrics for stakeholders* Coordinate support activities across operational sites and corporate functions* Manage relationships with third-party suppliers and support partners* Ensure service documentation, knowledge articles and operational procedures remain currentExperience Required* Proven experience managing an IT Service Desk within a complex, multi-site environme... Contract