https://jobs.co.uk/job/service-desk-manager-big-red-recruitment--0b3fd2c3-726c-47a3-9c46-e941503ca4c5 RSS feed for Service Desk Manager at Big Red Recruitment. en-gb Wed, 19 Aug 2026 15:38:48 GMT https://jobs.co.uk/job/service-desk-manager-big-red-recruitment--0b3fd2c3-726c-47a3-9c46-e941503ca4c5 https://jobs.co.uk/job/service-desk-manager-big-red-recruitment--0b3fd2c3-726c-47a3-9c46-e941503ca4c5 Wed, 19 Aug 2026 11:51:41 GMT Location: Reading | Salary: 55000.00-55000.00 Annual | Type: Permanent | Service Desk ManagerReading Up to £65,000 + Bonus Office Based We''re working with an established B2B SaaS software business looking for an experienced Service Desk Manager to take ownership of its customer-facing support function and lead the next stage of its evolution. This isn''t a role for someone who simply wants to maintain an existing Service Desk. You''ll be given the autonomy to assess how the function currently operates, develop the strategy for its future and introduce smarter ways of working through AI, automation, self-service and data-driven service management. The business has a strong customer base, an established customer portal and good-quality service data. The opportunity is to use that foundation to create a more scalable, proactive and commercially valuable support function.What you''ll be doingLead and develop a customer-facing Service Desk team.Create and deliver the Service Desk transformation roadmap.Identify opportunities to use AI and automation across the end-to-end support process.Improve customer self-service, knowledge management and intelligent workflows.Move the function from reactive support towards proactive customer management.Own and improve S... Permanent