Service Desk Lead

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Technical Recruiter / Connecting people and opportunitiesService Desk Lead – MSP | Brighton | Up to £42K DOEI’m partnering with a growing Managed Service Provider (MSP) in Brighton who is on the lookout for a

Service Desk Lead

to join their team.This is a

hands-on leadership role

where you’ll be managing the flow of day-to-day service desk operations, acting as a technical escalation point, and mentoring junior engineers - while still rolling up your sleeves to stay technical.The Role

Lead and manage daily operations of the service desk (1st–2nd line engineers)Act as the escalation point for complex 2nd Line issuesEnsure SLAs and KPIs are consistently metCoach and develop junior engineers through knowledge sharingCoordinate workload, ticket prioritisation, and client communicationCollaborate with senior technical staff on escalationsSpot opportunities to improve processes and service deliveryStay hands-on with technical support and troubleshootingSolid 2nd Line support background with mentoring or team lead exposureConfident working with:Microsoft 365 (Exchange Online, SharePoint, Teams)Windows Server and Active DirectoryNetworking basics (DNS, DHCP, VPNs, firewalls)Remote desktop and RMM toolsKnowledge of ITIL/service desk practicesExcellent communication and organisational skillsWhat’s in It for You

Salary up to

£42,000 DOEClear progression path into Service Desk Manager roleFunded training and certificationsSocial team with regular eventsInterested?

This is a brilliant step-up opportunity for a

2nd Line Engineer ready to lead

or an existing

Service Desk Lead who wants to stay technical

while growing leadership responsibility.If that sounds like you, get in touch or send your CV today.Set2Recruit is acting as an employment agency in relation to this vacancy. Please note, all applicants must hold a valid UK passport.Seniority level

AssociateEmployment type

Full-timeJob function

Information TechnologyIndustries: IT Services and IT ConsultingGet notified about new Service Desk Specialist jobs in

Brighton, England, United Kingdom .Note: Some unrelated postings appear nearby in the original text and have been omitted to maintain ..... full job details .....