https://jobs.co.uk/job/service-desk-german-english-intuition-it-solutions-ltd--0ae22fc1-c6d0-4ecf-8421-617b4814c828 RSS feed for Service Desk - German + English at Intuition IT Solutions Ltd. en-gb Mon, 25 May 2026 00:11:19 GMT https://jobs.co.uk/job/service-desk-german-english-intuition-it-solutions-ltd--0ae22fc1-c6d0-4ecf-8421-617b4814c828 https://jobs.co.uk/job/service-desk-german-english-intuition-it-solutions-ltd--0ae22fc1-c6d0-4ecf-8421-617b4814c828 Tue, 19 May 2026 11:52:58 GMT Location: Chester | Salary: 10000-500000 Annual | Type: Contract | HYBRID ROLE - 3 Days onsite German + English Speaker - Must JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required Technical Service Desk background Familiarity with ServiceNow Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese Excellent Customer service skills. Demonstrate ability to troubleshoot and research application issues. Ability to explain technical inform... Contract