https://jobs.co.uk/job/service-desk-engineer-workshop-recruitment--4478e8f4-6b45-4962-8794-2e96d94e230e RSS feed for Service Desk Engineer at Workshop Recruitment. en-gb Fri, 01 May 2026 05:18:34 GMT https://jobs.co.uk/job/service-desk-engineer-workshop-recruitment--4478e8f4-6b45-4962-8794-2e96d94e230e https://jobs.co.uk/job/service-desk-engineer-workshop-recruitment--4478e8f4-6b45-4962-8794-2e96d94e230e Wed, 29 Apr 2026 23:00:00 GMT Location: Waterlooville | Salary: £28000/annum £28,000 | Type: Permanent | We are recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience.  This is an excellent opportunity for someone with 1–3 years’ experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service requests, delivering clear, calm and professional support to users. You will diagnose first-line technical issues, follow established support processes and escalate complex issues where required.  The role requires someone who can prioritise effectively, think clearly about impact and urgency, and maintain strong communication with customers throughout the support lifecycle. Key Responsibilities Provide first-line IT support for incidents and service requests via phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more c... Permanent