https://jobs.co.uk/job/service-desk-engineer-proactive-appointments--b0048715-d83c-42db-a4d2-c25843df6d54 RSS feed for Service Desk Engineer at Proactive Appointments. en-gb Sat, 11 Jul 2026 15:36:52 GMT https://jobs.co.uk/job/service-desk-engineer-proactive-appointments--b0048715-d83c-42db-a4d2-c25843df6d54 https://jobs.co.uk/job/service-desk-engineer-proactive-appointments--b0048715-d83c-42db-a4d2-c25843df6d54 Sat, 11 Jul 2026 11:52:51 GMT Location: Maidenhead | Salary: 28000.00-28000.00 Annual | Type: Permanent | Service Desk EngineerAre you passionate about technology and delivering exceptional customer service? We''re looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients.This is an excellent opportunity for someone with 1-2 years'' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment.Location: Maidenhead, BerkshireSalary: £28,000-£29,000 per annumWhat You''ll Be DoingAs a Level 1 Service Desk Engineer, you''ll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction.Your responsibilities will include:Providing first-line technical support via phone, email and remote support tools.Managing user accounts across Active Directory and Microsoft 365.Troubleshooting Windows 10/11 and Microsoft Office issues.Supporting networking fundamentals, including DNS, DHCP and email-related issues.Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management.Assisting with de... Permanent