Service Desk Engineer

Service Desk EngineerAre you passionate about technology and delivering exceptional customer service? We''re looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients.This is an excellent opportunity for someone with 1-2 years'' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment.Location: Maidenhead, BerkshireSalary: £28,000-£29,000 per annumWhat You''ll Be DoingAs a Level 1 Service Desk Engineer, you''ll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction.Your responsibilities will include:Providing first-line technical support via phone, email and remote support tools.Managing user accounts across Active Directory and Microsoft 365.Troubleshooting Windows 10/11 and Microsoft Office issues.Supporting networking fundamentals, including DNS, DHCP and email-related issues.Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management.Assisting with device builds, deployments and general system maintenance.Accurately documenting incidents, resolutions and updates within the ticketing system.Escalating more complex issues where required while maintaining ownership through to resolution.About YouYou''ll have a genuine enthusiasm for IT, enjoy ..... full job details .....