https://jobs.co.uk/job/service-desk-engineer-proactive-appointments--90227a03-5a83-4431-bad4-d1509c823196 RSS feed for Service Desk Engineer at Proactive Appointments. en-gb Wed, 08 Jul 2026 19:49:15 GMT https://jobs.co.uk/job/service-desk-engineer-proactive-appointments--90227a03-5a83-4431-bad4-d1509c823196 https://jobs.co.uk/job/service-desk-engineer-proactive-appointments--90227a03-5a83-4431-bad4-d1509c823196 Wed, 08 Jul 2026 11:52:32 GMT Location: Maidenhead | Salary: 28000.00-28000.00 Annual | Type: Permanent | Service Desk Engineer Are you passionate about technology and delivering exceptional customer service? We''re looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients.This is an excellent opportunity for someone with 1-2 years'' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment.Location: Maidenhead, BerkshireSalary: £28,000-£29,000 per annum What You''ll Be Doing As a Level 1 Service Desk Engineer, you''ll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction.Your responsibilities will include: Providing first-line technical support via phone, email and remote support tools. Managing user accounts across Active Directory and Microsoft 365. Troubleshooting Windows 10/11 and Microsoft Office issues. Supporting networking fundamentals, including DNS, DHCP and email-related issues. Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management. Assisti... Permanent