Job Title: Service Desk Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm.Overview: Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits.Key Responsibilities:Provide hardware, software, network, and application support to external customersManage incident tickets through the Autotask system and ensure timely customer updatesResolve incidents in line with SLAs, escalating when necessaryEnhance first-time fix resolution times and drive service improvement within the service deskCommunicate effectively and promptly with customersMaintain accurate documentation in the centralised management databaseOn-site support to resolve outages as needed to meet SLAsContinuously develop technical skills through training and hands-on experience Skills Required: Minimum 2 years of experience in a 1st or 2nd line service desk roleStrong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutionsFamiliar with Microsoft 365, Exchange Online, ..... full job details .....