Service Desk Engineer

We are seeking a knowledgeable and proactive Service Desk Engineer to join the technology department within the financial services industry. The role is based in London and will focus on delivering efficient IT support and maintaining system reliability. Client Details This organisation is a prominent player in the financial services industry with a well-established presence in London. It operates as part of a large organisation, offering a professional environment and opportunities for career growth. Description Provide first-line IT support and resolve technical issues promptly.Monitor and maintain IT systems to ensure optimal performance and availability.Assist in the setup, configuration, and maintenance of hardware and software.Collaborate with other departments to address IT-related requests effectively.Maintain accurate records of incidents and resolutions using the service desk system.Escalate unresolved issues to higher-level support teams when necessary.Contribute to the development of IT policies and procedures.Provide training and guidance to users on IT systems and tools. Profile A successful Service Desk Engineer should have: Relevant qualifications in information technology or a related field.Experience in providing IT support within the financial services industry.Strong troubleshooting and problem-solving skills.Knowledge of hardware and software installation and maintenance.Ability to work independently and manage multiple tasks efficiently.Clear ..... full job details .....