https://jobs.co.uk/job/service-desk-engineer-gem-partnership-ltd--81e7b85e-2e69-480a-86fb-d3edbed5d3c2 RSS feed for Service Desk Engineer at Gem Partnership Ltd. en-gb Tue, 14 Jul 2026 13:55:56 GMT https://jobs.co.uk/job/service-desk-engineer-gem-partnership-ltd--81e7b85e-2e69-480a-86fb-d3edbed5d3c2 https://jobs.co.uk/job/service-desk-engineer-gem-partnership-ltd--81e7b85e-2e69-480a-86fb-d3edbed5d3c2 Tue, 14 Jul 2026 11:52:24 GMT Location: Hebburn | Salary: 27500.00-27500.00 Annual | Type: Permanent | Service Desk Engineer - 1st LineSalary: Up to £29,000 per annumLocation: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.Due to their continued growth, they are seeking a Service Desk Engineer (1st Line), to join their already well established Service Desk team.The RoleAct as the first line of support for IT issues via phone, email, and ticketing systems.Remotely troubleshoot hardware, software, and network problems, escalating when requiredUtilising strong knowledge of Microsoft 365Remote hardware maintenance and supportConfigure and support desktops, laptops, and mobile devicesKeep tickets updated and resolved in line with SLAsThe PersonProven experience in an IT support or service desk role, specifically within an IT Managed Services environmentStrong knowledge of Windows OS, Microsoft 365, and Active DirectoryHolder of a current Microsoft certification (365, Azure etc.)Hold an up-to-date CompTIA A+ certificate (desired)Excellent troubleshooting and problem-solving skillsCustomer-focused with strong communication skillsThis is a fantastic opportunity to join a ... Permanent