Service Desk Engineer

Service Desk Engineer - 1st LineSalary: Up to £29,000 per annumLocation: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.Due to their continued growth, they are seeking a Service Desk Engineer (1st Line), to join their already well established Service Desk team.The RoleAct as the first line of support for IT issues via phone, email, and ticketing systems.Remotely troubleshoot hardware, software, and network problems, escalating when requiredUtilising strong knowledge of Microsoft 365Remote hardware maintenance and supportConfigure and support desktops, laptops, and mobile devicesKeep tickets updated and resolved in line with SLAsThe PersonProven experience in an IT support or service desk role, specifically within an IT Managed Services environmentStrong knowledge of Windows OS, Microsoft 365, and Active DirectoryHolder of a current Microsoft certification (365, Azure etc.)Hold an up-to-date CompTIA A+ certificate (desired)Excellent troubleshooting and problem-solving skillsCustomer-focused with strong communication skillsThis is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression.Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with ..... full job details .....