Service Desk Engineer

Service Desk Engineer (2nd Line) - Microsoft / Windows - Hull Are you a strong 1st liner ready for the next step, or a 2nd line engineer who wants a role with real variety? We''re working with a manufacturing business on the lookout for a 2nd Line IT Service Desk Engineer to join its Hull-based Service Desk. It''s part of a lean, close-knit team where everyone gets stuck in, so you''ll see the full picture rather than being boxed into one narrow queue. What you''ll be doing This is a hands-on role with room to grow into more responsibility. You''ll be: Supporting both 1st and 2nd line, from password resets to the more complex issues Picking up escalations from the 1st line technicians when they can''t resolve something on first fix Guiding and coaching 1st line colleagues, helping to build the team''s capability Owning and improving the workstation build process: how devices are configured, deployed and decommissioned Keeping accurate hardware and software asset records Supporting production and shop-floor tech like label printers, handheld scanners and ERP/MES devices Writing SOPs and knowledge base articles so fixes don''t just live in people''s heads Getting involved in infrastructure projects, new site set-ups and technology rollouts Working alongside the infrastructure and cyber security colleagues to triage incidents and support security initiatives What they care about Yes, they want solid technical foundations. But more than that, they want: ..... full job details .....