Service Desk Engineer

Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders.Key Responsibilities• Provide 2nd line support for hardware and software issues across the business.• Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems.• Maintain and support manufacturing-specific IT systems and applications.• Support Windows environments• Perform root cause analysis to prevent recurring technical issues.• Manage and update IT documentation, asset tracking, and user guides.• Collaborate with 1st and 3rd line support teams to escalate complex issues.• Support IT infrastructure, including switches, routers, and Wi-Fi networks.• Ensure all IT activities comply with security and compliance policies.• Assist in IT projects, upgrades, and rollouts.Experience• Proven experience in a 2nd line IT support role.• Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners).• Familiarity with manufacturing or industrial IT systems is highly desirable.• Ability to work independently and prioritise tasks in a fast-paced environment.• Strong problem-solving skills ..... full job details .....