Service Desk Engineer

Service Desk Engineer - Barnsley 35,000 - 40,000 PA IT team within a utilities organisation is seeking a motivated and detail-focused Service Desk Engineer to join them on a permanent basis. In this role, you will take ownership of recording, troubleshooting, and resolving a wide range of hardware and software issues. You will act as a key escalation point, providing technical guidance to 1st line support staff, collaborating with wider IT teams, and liaising with third-party suppliers to ensure a consistently high standard of service delivery across the business. Main Duties:Deliver technical assistance to VIPs and end users via phone, remote tools, email, and in-person supportManage and prioritise support requests through the IT service management platform (ServiceNow)Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targetsWork closely with IT colleagues to support both 1st and 2nd line support functionsInstall, configure, update, and maintain hardware and software solutionsAdminister Active Directory and deploy applications using Endpoint ManagerProvide support for SIP/VoIP telephony and video conferencing technologiesSet up and maintain iOS and Android devices, including 4G/5G connectivity equipmentContribute to IT projects and keep technical documentation up to date Skills and Experience:Microsoft certifications are advantageousPrevious experience working with IT service management toolsStrong knowledge of Windows operating ..... full job details .....