Service Desk Customer Liaison

Service Desk Customer LiaisonMacclesfield Full-Time On-Site (5 Days per Week)Join a Team Where Customer Service Makes a DifferenceAre you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We''re looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally.This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The OpportunityAs a Service Desk Customer Liaison, you''ll be the first point of contact for customers, managing service requests from initial enquiry through to resolution. You''ll play a key role in coordinating activities, keeping customers informed, and ensuring a seamless service experience.Working closely with internal teams, engineers, and external service providers, you''ll help drive service excellence while contributing to the smooth day-to-day running of the operation.Key ResponsibilitiesAct as the first point of contact for customer service requests via phone, email, and online systemsLog, prioritise, and coordinate tasks through internal service management systemsMonitor incidents and service requests to ensure timely resolutionProvide regular updates to customers, managing expectations throughout the processEscalate urgent issues or service delays where ..... full job details .....