Full time

Service Desk Coordinator

Pertemps Black Country Perms

Wednesbury, WS10 7BA

£12.71 per hour

Posted: 06 October 2026 (Today)

Closing date: 05 November 2026

Ref: 61072281

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About the Role

Based in Wednesbury, this full-time Service Desk Coordinator post offers £12.71 hourly, working Monday to Friday, 7:30am until 5:00pm, on a temporary-to-permanent basis. The successful applicant acts as first point of contact for clients, delivering routine progress updates. Duties involve scheduling engineers onto customer appointments, reviewing their diaries and whereabouts, and ensuring each task is allocated efficiently. Strong customer service, coordination and organisational abilities are essential, alongside confidence in handling several priorities at once. The post suits someone seeking steady, long-term employment within a supportive office setting, with genuine prospects of securing a permanent contract through Pertemps West Bromwich.

Service Desk Coordinator
Location: Wednesbury
Pay Rate: £12.71 per hour
Hours: Monday to Friday, 7:30am–5:00pm
Temporary to Permanent
Pertemps West Bromwich are currently recruiting for a Service Desk Coordinator to join a busy and growing company based in Wednesbury.
This is a fantastic opportunity for someone with strong customer service, coordination and organisational skills who enjoys working in a busy environment and is looking for a long-term opportunity with the potential to become permanent.
The Role:
As a Service Desk Coordinator, your duties will include:

Acting as a key point of contact for customers and providing regular updates
Booking engineers onto customer jobs and appointments
Checking engineers' schedules and locations to ensure jobs are coordinated effectively
Liaising with customers to arrange services and appointments
Keeping customers informed of engineer attendance and job progress
Keeping invoices and costings up to date
Completing accurate data entry
Providing general office and service desk support to the wider team
Assisting with any other duties as required

The Ideal Candidate:

Previous experience in a customer service, coordination or office-based role is desirable
Must be confident and comfortable speaking to customers over the telephone
Excellent verbal and written communication skills
Strong customer service skills and a professional telephone manner
Strong organisational skills and excellent attention to detail
Confident using computer systems and Microsoft Office
Able to manage multiple tasks and prioritise effectively
Comfortable working in a busy, fast-paced environment
Reliable, organised and proactive
Flexibility with start times is essential

Hours & Pay:

Monday to Friday
Start time between 7:30am and 8:30am, depending on business requirements
Finish time: 5:00pm
£12.71 per hour
Temporary to permanent opportunity

If you have previous customer service, coordination or service desk experience, are confident speaking to customers over the phone and are looking for a long-term opportunity, apply today!

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