Service Desk Coordinator

Service Desk Coordinator Location: KidderminsterSalary: £25,000 per annumVacancy Type: Full Time, PermanentAs an IT recycler and supplier of IT Services, Greensafe IT have overseen more than three million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this complex market. They offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers, their hardware specialist IT brokerage service.The RoleDue to continued growth within the company, they are looking for someone to be able to support their current Service Desk to prioritise and solve enquiries efficiently. The primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager - Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required.Key Responsibilities:Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standardSupporting the Service Delivery Manager - Major accounts, including in periods of holiday and absenceSupport and lead on customer calls when requiredDeal and resolve ''first line'' escalations receiptedSupport the Service Delivery Manager - Major accounts with service-related tasks, ..... full job details .....