Service Desk Coordinator

GBR Recruitment are working in partnership with a leading specialist vehicle company, recruiting for a temporary Service Desk Coordinator to carry out a host of administration and coordination activities in support of the service department and workshop. Temporary 6 months fixed term contract, starting ASAP! If you have experience within specialist vehicles, plant machinery, agricultural tractors, off highway machinery or similar within a service department,then this is the ideal role for you, apply today! Responsibilities Provide administrative support to the Service Desk team in the planning, dispatch, and coordination of engineers and parts for customer requirements. Prepare and issue repair quotations and estimates, proactively following up with customers to secure authorisation and maximise service opportunities. Monitor maintenance contracts to ensure planned services are scheduled and completed within required timeframes. Track contracted service hours, ensuring accurate recording and reporting. Monitor contract renewal dates and proactively engage with customers regarding renewal opportunities. Work closely with the Service Manager to ensure engineer job files are complete, accurate, and contain all necessary documentation and supporting information. Support the delivery of marketing initiatives, customer campaigns, and promotional activities, including customer follow-up activities. Monitor engineer job progress and assist Service Controllers in identifying and ..... full job details .....