Service Desk Coordinator

Service Desk & Administrative Coordinator

Pertemps Aylesbury is currently recruiting for a Service Desk Coordinator to join our client based in Aylesbury.

Salary: -27,000 - -35,000 (DOE)-

Service Desk Coordination

- Act as the first point of contact for clients, logging service requests and scheduling engineers.
- Scheduled/planned maintenance and emergency callouts as required
- Manage and monitor the Service Management System to ensure all jobs are correctly logged and updated as required
- Assign jobs to engineers, track progress, and ensure Service Level Agreements (SLAs) are met.
- Communicate job status updates to clients and follow up on completed work to ensure timely and accurate service.
- Order parts and liaise with suppliers for service-related requirements.

General Administration

- Handle incoming calls, emails, and general correspondence.
- Maintain and update company records, files, and documentation to ensure accuracy and compliance with relevant regulations.
- Assist with preparing service reports, quotes, and invoices.
- Help organise team schedules, meetings, etc
- Ensure compliance with industry standards and assist with audit preparation.

Requirements:

- Previous experience in service desk, scheduling, admin roles and service sector
- Excellent organisational, multitasking, and time management skills
- Strong communication and customer service abilities
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM/Service Management software
- Ability to work under pressure, reliable, and hardworking.

If you would be interested, please apply, or call Corinne at Pertemps.