Service Desk Controller

Service ControllerHours: 40 hours per week Working Hours: Rotational coverage required between 7:30am and 5:00pmOverviewWe are seeking an organised and customer-focused Service Controller to join a busy customer support team. The successful candidate will be responsible for coordinating service activities, scheduling field-based engineers, managing customer enquiries, and ensuring maintenance and repair requests are handled efficiently.The ideal candidate will have excellent customer service skills, a strong technical understanding of specialist vehicles, and extensive geographical knowledge to effectively coordinate engineers and respond to customer requirements.This role requires strong planning, communication, and problem-solving skills, with the ability to prioritise workloads and deliver excellent customer service in a fast-paced environment.BenefitsCompetitive salaryCompany pension schemeLife assuranceAnnual leave entitlement plus bank holidaysOngoing training and development opportunitiesCareer progression prospectsSupportive team environmentKey ResponsibilitiesRespond to customer enquiries via telephone and email regarding maintenance, servicing, and equipment breakdowns.Log service requests accurately and ensure they are actioned within agreed timescales.Schedule field service engineers, taking into account location, workload, priority, and customer commitments.Maximise engineer utilisation and support a high first-time fix rate.Prioritise and coordinate reactive, ..... full job details .....