Service Desk Architect

Service Desk ArchitectLocation: Sheffield - 3 days onsite per week mandatory Salary/Rate: £628 per day Start Date: Mid September Job Type: ContractCompany IntroductionWe have an exciting opportunity now available with a leading financial services organisation. They are looking for an experienced Service Desk Architect to lead the design and transformation of enterprise Service Desk and End User Support services within a complex, multi-supplier banking environment.Job Responsibilities/ObjectivesYou will be responsible for shaping the future Service Desk and End User Support architecture, creating robust operating models and service integration frameworks that improve resilience, user experience, governance and operational efficiency.Define the Service Desk target operating model, service architecture standards and transformation roadmap, ensuring services are scalable, secure and aligned with wider business and technology strategies.Design support tiers, escalation models, service boundaries and shared responsibility frameworks, clearly defining accountability across Service Desk, resolver groups, applications, infrastructure, security, cloud providers and third-party suppliers.Develop RACI matrices, service ownership models and supplier operating models, ensuring clear accountability for incidents, requests, problems, changes, knowledge and service performance.Define and improve end-to-end operational data flows and service integrations across ServiceNow/ITSM, CMDB, ..... full job details .....