Service Desk and Event Management Analyst

Service Desk andamp; Event Management Analyst12 Month contract initially + Extensions Based: Onsite in WarringtonRate - £150 - £175 p/d via UmbrellaWe have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Service Desk andamp; Event Management Analyst''s on a long term program of work. Key Responsibilities:* Act as the first point of contact for IT-related incidents and service requests (phone, email, ticketing system, chat).* Act as 2nd line of support for Desktop and Application issues escalated by 1st line of support* Troubleshoot and resolve issues related to desktops, laptops, mobile devices, applications, printers, and network connectivity.* Provide remote and desk-side support, escalating to Level 3 support teams as required.* Log, track, and prioritize tickets in the ITSM tool, ensuring SLA adherence.* Deliver high-quality, customer-focused communication and technical guidance.* Perform user account administration (Active Directory, O365, VPN, email, etc.).* Document solutions and contribute to the knowledge base for continuous improvement.* Support shift coverage as part of a 10x5 or extended-hours support model if required.* Coordination and facilitation of Major Incident Communication including handover of Major Incidents to Manager Incident Manager to manage them through ..... full job details .....