https://jobs.co.uk/job/service-desk-and-event-management-analyst-hamilton-barnes--e321c553-151a-4ec8-a65c-fb1580f87dac RSS feed for Service Desk and Event Management Analyst at Hamilton Barnes. en-gb Thu, 25 Jun 2026 15:14:37 GMT https://jobs.co.uk/job/service-desk-and-event-management-analyst-hamilton-barnes--e321c553-151a-4ec8-a65c-fb1580f87dac https://jobs.co.uk/job/service-desk-and-event-management-analyst-hamilton-barnes--e321c553-151a-4ec8-a65c-fb1580f87dac Thu, 25 Jun 2026 11:51:26 GMT Location: Warrington | Salary: 150.00-150.00 Daily | Type: Contract | Location: Warrington, UK Work Mode: Office BasedEmployment Type: ContractDuration: 12 MonthsRate: £150 per dayPositions Available: 2Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk andamp; Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key ResponsibilitiesService Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and custom... Contract