https://jobs.co.uk/job/service-desk-analysthelpdesk-analyst-hays-specialist-recruitment--d38722e3-a667-41f6-9519-b40f7f080de6 RSS feed for Service Desk Analyst/Helpdesk Analyst at Hays Specialist Recruitment. en-gb Fri, 23 Oct 2026 20:49:20 GMT https://jobs.co.uk/job/service-desk-analysthelpdesk-analyst-hays-specialist-recruitment--d38722e3-a667-41f6-9519-b40f7f080de6 https://jobs.co.uk/job/service-desk-analysthelpdesk-analyst-hays-specialist-recruitment--d38722e3-a667-41f6-9519-b40f7f080de6 Fri, 23 Oct 2026 11:52:58 GMT Location: Wakefield | Salary: 10000-500000 Daily | Type: Contract | Service Desk Analyst/Helpdesk AnalystDuration: To 29th January 2027 initiallyRate: £146.25 - £160.77 per day (NHS Band 4)IR35: In scopeLocation: Wakefield - On siteWe are seeking an experienced and customer-focused Service Desk Analyst to provide first-line IT support within a busy operational environment.Act as the first point of contact for IT incidents and service requests.Provide support via telephone, email, self-service portal and walk-up channels.Log, prioritise and manage incidents using a Service Management system.Resolve hardware, software and user access issues or escalate where required.Maintain accurate ticket records and ensure service levels are achieved.Configure and support desktops, laptops, mobile devices, printers and associated software.Deliver excellent customer service and communicate effectively with users of varying technical ability.Sought:Previous Service Desk or 1st Line IT Support experience.Experience supporting multiple customer contact channels.Experience using Service Management tools.Good knowledge of Microsoft Windows and Microsoft 365/Office applications.Understanding of incident and request management processes.Experience working to service leve... Contract