https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment--79b44ccd-d1cc-4417-bd10-8d43edaeba9e RSS feed for Service Desk Analyst at Yolk Recruitment. en-gb Thu, 21 May 2026 22:01:06 GMT https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment--79b44ccd-d1cc-4417-bd10-8d43edaeba9e https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment--79b44ccd-d1cc-4417-bd10-8d43edaeba9e Wed, 13 May 2026 23:00:00 GMT Location: Caerphilly | Salary: £24785/annum + benefits | Type: Permanent | Service Desk Analyst - Caerphilly - -24,785 + benefits We''re working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You''ll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support via phone, email and face-to-face Log and manage incidents through the ticketing system Support Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems ITIL Foundation desirable What''s on Offer Supportive ... Permanent