https://jobs.co.uk/job/service-desk-analyst-x4-inverness-adecco--39405ef9-2e1e-4b84-b874-99b311283733 RSS feed for Service Desk Analyst x4 - Inverness at Adecco. en-gb Fri, 25 Sep 2026 06:11:28 GMT https://jobs.co.uk/job/service-desk-analyst-x4-inverness-adecco--39405ef9-2e1e-4b84-b874-99b311283733 https://jobs.co.uk/job/service-desk-analyst-x4-inverness-adecco--39405ef9-2e1e-4b84-b874-99b311283733 Thu, 24 Sep 2026 11:52:05 GMT Location: Inverness | Salary: 31000.00-31000.00 Annual | Type: Permanent | Service Desk Analyst x4 - InvernessInverness (onsite 5 days per week)Up to £32,000 + shift allowanceShift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off.We are seeking an experienced Service Desk Analyst to join a fast-paced IT Operations team, providing operational oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout the incident life cycle.Key ResponsibilitiesMonitor alerts, events, and incidents, assessing impact and ensuring appropriate action is taken.Coordinate with technical teams, suppliers, and stakeholders to manage incidents and service disruptions.Drive incident progression, ensuring timely escalation and resolution of issues.Maintain accurate records and provide clear operational updates and shift handovers.Identify emerging risks, service impacts, and recurring issues, escalating where required.Support continuous service improveme... Permanent