https://jobs.co.uk/job/service-desk-analyst-vivo-talent--e284d3bd-d292-43a0-be74-424f27b1995d RSS feed for Service Desk Analyst at Vivo Talent. en-gb Thu, 24 Sep 2026 07:31:30 GMT https://jobs.co.uk/job/service-desk-analyst-vivo-talent--e284d3bd-d292-43a0-be74-424f27b1995d https://jobs.co.uk/job/service-desk-analyst-vivo-talent--e284d3bd-d292-43a0-be74-424f27b1995d Tue, 22 Sep 2026 23:00:00 GMT Location: Surrey | Salary: Negotiable | Type: Contract | Service Desk Analyst / 2nd Line / 1st Line / Microsoft / O365 / Contract / Inside IR35 / 3 month / Kingston-Upon-Thames / Onsite / Hybrid   We are currently looking for a 2nd Line Support Analyst to join a busy environment on an initial 3-month contract. The role will suit someone with previous 2nd Line IT Support experience, although strong 1st Line Analysts with good technical knowledge and experience working on ticketing systems will also be considered. The successful candidate will be joining a high volume support environment with workloads expected to increase significantly heading into the Christmas period. As a result personality, attitude and the ability to work well under pressure will be just as important as technical ability. Key Responsibilities: Provide 1st and 2nd Line IT support to users across the business Log, manage and resolve incidents through the relevant ticketing system Troubleshoot hardware, software and Microsoft Office-related issues Escalate more complex technical issues where required Work effectively within a high-volume support environment Provide a professional and customer-focused service to users Prioritise and manage tickets effecti... Contract