https://jobs.co.uk/job/service-desk-analyst-viqu-ltd--71afe51d-19d0-4f93-abcd-a6f6661a4740 RSS feed for Service Desk Analyst at VIQU Ltd. en-gb Tue, 27 Oct 2026 23:35:51 GMT https://jobs.co.uk/job/service-desk-analyst-viqu-ltd--71afe51d-19d0-4f93-abcd-a6f6661a4740 https://jobs.co.uk/job/service-desk-analyst-viqu-ltd--71afe51d-19d0-4f93-abcd-a6f6661a4740 Tue, 27 Oct 2026 12:52:49 GMT Location: Cambridge | Salary: 170.00-170.00 Daily | Type: Contract | Service Desk Analyst - 12-Month Contract - CambridgeMy customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach and a strong focus on delivering a positive user experience.Skills Required from the Service Desk Analyst: Experience working within an IT service desk or IT support environment.Windows 10/11 desktop support and troubleshooting.Hardware, software and peripheral support.Experience managing incidents and service requests through a ticketing system.AV and meeting room technology support.Microsoft 365 support experience.Excellent customer service and communication skills.Strong troubleshooting, prioritisation and problem-solving abilities. Key Responsibilities of the Service Desk Analyst: Manage and resolve service desk tickets and user support requests in line with agreed SLAs.Provide hands-on desktop support for hardware, software and Windows-related issues.Support meeting rooms, AV equipment and conferencing technology.Troubleshoot IT issues and escalate where necessary.Provide cle... Contract