https://jobs.co.uk/job/service-desk-analyst-viqu-it-recruitment--5225fa42-aa54-4fc7-8518-fa435beba94a RSS feed for Service Desk Analyst at VIQU IT Recruitment. en-gb Tue, 27 Oct 2026 23:20:35 GMT https://jobs.co.uk/job/service-desk-analyst-viqu-it-recruitment--5225fa42-aa54-4fc7-8518-fa435beba94a https://jobs.co.uk/job/service-desk-analyst-viqu-it-recruitment--5225fa42-aa54-4fc7-8518-fa435beba94a Tue, 27 Oct 2026 12:52:50 GMT Location: Cambridge | Salary: 10000-500000 Annual | Type: Permanent | Service Desk Analyst - 12-Month Contract - Cambridge My customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach and a strong focus on delivering a positive user experience. Skills Required from the Service Desk Analyst: Experience working within an IT service desk or IT support environment. Windows 10/11 desktop support and troubleshooting. Hardware, software and peripheral support. Experience managing incidents and service requests through a ticketing system. AV and meeting room technology support. Microsoft 365 support experience. Excellent customer service and communication skills. Strong troubleshooting, prioritisation and problem-solving abilities. Key Responsibilities of the Service Desk Analyst: Manage and resolve service desk tickets and user support requests in line with agreed SLAs. Provide hands-on desktop support for hardware, software and Windows-related issues. Support meeting rooms, AV equipment and conferencing technology. Troubleshoot IT issues and escalate where necess... Permanent