Service Desk Analyst

Service Desk AnalystSalary: £28,000 £30,000 Location: Fully remote (quarterly meet-ups - fully expensed)Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote Service Desk Analyst opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.As a Service Desk Analyst you will: Log calls in line with ITIL practices (Incidents, Change, Service Requests)Allocate and update tickets appropriatelyPerform first-line triage and first-line fixesRespond to incoming calls and emails professionallyImplement basic changesMonitor systems for alerts and take appropriate actionMonitor application mailboxesProcess service requestsProduce and maintain internal and external reportsCarry out basic application administration (Rubrik, Druva, Zerto, Commvault) Requirements: 1 2 years experience in a technical support or service desk environment (or relevant placement year)Basic technical background with a strong desire to developProfessional communication skills (written and verbal)Understanding or awareness of ITIL processesInterest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)Familiarity with VMware ..... full job details .....